HAKAMA
Try Audit Copilot Request Pilot
HAKAMA
Platform Overview Comply Ready Measure Oversee Foresight Security & Compliance Request a Pilot
Services HAKAMA HEALTH™ Academy Vantage About Contact Try Audit Copilot Request a Pilot
Services

Practical support across every stage of telehealth maturity.

From strategy and governance design to workflow implementation, training, and performance improvement — we support healthcare organizations through the full telehealth lifecycle.

Advisory services designed around our HAKAMA platform — consulting and software, from the same team.

i.

Telehealth Strategy & Operating Model

Design or refine your telehealth model, service scope, roles, and operational structure to support sustainable growth beyond pilot phase.

Start a conversation
WHAT THIS COVERS
  • Service scope definition and virtual care model design
  • Operating model development — roles, accountability, escalation
  • Technology and platform readiness assessment
  • Stakeholder alignment and change management planning
  • Phased implementation roadmap with KPIs
OUTCOMES
  • Clear virtual care scope and service lines
  • Defined operating model with accountability
  • Phased roadmap aligned to organizational capacity
  • KPI framework for performance management
ii.

Telehealth Governance & Quality

Build governance frameworks, KPI oversight, documentation standards, and quality controls that strengthen compliance and performance.

Start a conversation
WHAT THIS COVERS
  • Governance framework design aligned to ISO 7101, ISQua EEA, CBAHI, JCI
  • Policy and procedure development for virtual care operations
  • KPI dashboards, audit tools, and reporting structures
  • Documentation standards and quality oversight mechanisms
  • Regulatory alignment — SFDA, SDAIA, PDPL, MOH telemedicine rules
OUTCOMES
  • Accreditation-ready governance documentation
  • Compliant policies aligned to regional regulation
  • Live KPI monitoring and audit capability
  • Defensible quality oversight structure
iii.

Clinical Workflow Design & Standardization

Create clear virtual care workflows, triage protocols, escalation pathways, and role responsibilities across teams and sites.

Start a conversation
WHAT THIS COVERS
  • Virtual care workflow mapping and standardization
  • Triage and escalation protocol design
  • Role-specific workflow documentation for clinicians, nurses, and operations
  • Multi-site consistency review and gap remediation
  • Integration design with existing EHR and clinical systems
OUTCOMES
  • Standardized workflows across all service lines
  • Clear escalation and safety pathways
  • Reduced clinical variation and documentation errors
  • Role-specific reference guides and SOPs
iv.

Digital Health Training & Capability Building

Practical training for clinicians, nurses, operations teams, and IT to improve confidence, consistency, and adoption of telehealth services.

Start a conversation
WHAT THIS COVERS
  • Customized telehealth training programs aligned to your service lines
  • Kolb’s experiential learning cycle — not lecture-only delivery
  • Train-the-trainer capability for internal program sustainability
  • Role-specific training for physicians, nurses, and operational staff
  • Pre/post competency assessment and CME pathway integration
OUTCOMES
  • Measurable competency improvement
  • Higher clinician adoption and confidence
  • Internal training capacity via TTT programs
  • CME-eligible accredited learning pathways
v.

Program Performance Improvement

Improve service delivery with dashboards, KPI reviews, and focused optimization support for live telehealth operations.

Start a conversation
WHAT THIS COVERS
  • Performance diagnostic — current state assessment against KPI baseline
  • Root cause analysis of quality, access, or adoption gaps
  • Dashboard design and reporting infrastructure
  • Improvement initiative design and implementation support
  • Regular performance review cadence with leadership
OUTCOMES
  • Clear performance visibility and trend analysis
  • Prioritized improvement action plan
  • Reduced variation and service failure rates
  • Leadership-ready reporting and accountability
vi.

RPM & Virtual Care Enablement

Support the rollout of remote patient monitoring and virtual care pathways with governance, workflows, and implementation guidance.

Start a conversation
WHAT THIS COVERS
  • RPM program design — patient selection, monitoring protocols, alert management
  • Governance and clinical accountability framework for remote monitoring
  • Technology and vendor readiness assessment
  • Workflow integration with clinical teams and EHR systems
  • Patient engagement, consent, and education design
OUTCOMES
  • Operationally ready RPM program
  • Governance and safety framework in place
  • Clinical team readiness and workflow integration
  • Patient engagement and retention design
Start Here

Telehealth Capability Diagnostic

Before any engagement, we recommend starting with our structured Telehealth Capability Diagnostic — a short, focused review designed to help leadership understand current telehealth capability, identify variation, and define priorities for safe scale.

Book the Diagnostic
OUTPUTS
  • Capability snapshot — where your program stands today
  • Variation & risk themes — where the real gaps are
  • Gap prioritization — what to fix first and why
  • Executive roadmap — a structured path forward

Not sure which service fits your situation?

Start with a capability conversation. We’ll listen first and recommend only what your program actually needs.

Book a Consultation